Question 1

When is the best time to see the Northern Lights in Tromsø?

Accepted Answer

Peak aurora season runs late September to early April, when nights are long and skies are darkest. Northern Horizon operates tours every evening in that window and adjusts routes nightly to follow clear skies.

Question 2

What happens if we don't see the aurora on the night of our tour?

Accepted Answer

Our guides achieve a 93% success rate, but nature has the final word. If the lights don't appear, we offer a 50% discount on your next tour (subject to availability) so you get another chance to chase the aurora.

Question 3

What should I wear, and do you provide extra gear?

Accepted Answer

Dress in thermal layers and waterproof outerwear. We supply Arctic suits, boots, mittens and head-torches at no extra cost, plus blankets and hot drinks around the campfire.

Question 4

Are children welcome, and how big are the groups?

Accepted Answer

Yes — kids aged 6+ can join when accompanied by an adult. We cap tours at 15 guests to keep the experience intimate and allow individual attention from your guide and photographer.

Question 5

Will I get professional photos of the Northern Lights?

Accepted Answer

Absolutely. Each tour includes high-resolution images taken by our on-board photographer, delivered via download link within 48 hours — so you can relive the magic and share it instantly.

Question 6

Can I cancel my booking?

Accepted Answer

Yes — cancel up to 24 hours in advance to receive a full refund.

FAQ

FAQ